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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

• A. Extend the entries of record types on account object.
• B. Extend the entries of record types on inventory item object.
• C. Extend the value list on the status picklist for cases
• D. Extend the value list on the product family picklist for product object.
• E. Extend the value list on the service type picklist for service points

Answer: B,D,E

Explanation:
When an energy company wants to sell additional commodity products related to services beyond electricity and gas, it needs to consider enhancing the Salesforce Energy and Utilities Cloud by: B. Extending the value list on the product family picklist for the product object to accommodate new product types. C. Extending the value list on the service type picklist for service points to include new services. E. Extending the entries of record types on the inventory item object to manage additional products in inventory.
These enhancements ensure the system accurately reflects the company's expanded offerings, enabling effective management and sales of a broader range of services and products. Reference = The Salesforce Energy and Utilities Cloud data model documentation and customization guides provide information on extending picklists and record types to accommodate new products and services, allowing companies to tailor the platform to their evolving business needs: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

NEW QUESTION # 32
A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?

• A. Quantity Scheduling
• B. Revenue Scheduling
• C. Product Scheduling
• D. Inventory Scheduling

Answer: A,C

Explanation:
Prior to installing the managed package for Energy and Utilities Cloud, two critical Product Schedules settings must be enabled for all products to ensure a successful installation: Product Scheduling and Quantity Scheduling. These settings are prerequisite steps that enable the system to handle and manage the scheduling of products over time, crucial for the energy and utilities sector where products and services often have associated schedules for delivery, usage, and billing. Ensuring these settings are enabled allows for the seamless integration and functionality of the Energy and Utilities Cloud package with the existing Salesforce environment.References= Salesforce's setup and installation guides for Energy and Utilities Cloud specifically mention the requirement to enable Product Scheduling and Quantity Scheduling as part of the preparation steps before package installation. This information can be found in the Salesforce Help documentation related to product schedules:https://help.salesforce.com/articleView?id=products_schedules_overview.htm&type=5

NEW QUESTION # 33
An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

• A. Create a multi-site quote, add members to the quote, and add products for each site
• B. Create an opportunity, add products to it. then submit it to the MultiAppHandler class
• C. Create quotes for each individual site and add products, then run multi-site batch jobs.
• D. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.

Answer: D

Explanation:
For a consultant to meet the business requirement of creating a quote for a customer with multiple sites, the most efficient approach within Salesforce Energy and Utilities Cloud is to create a Master quote and then organize the products and services by site using groups within the quote. This method allows the consultant to manage the complexities of multi-site quotes systematically, ensuring that each site's specific needs are addressed within a single, overarching quote structure, thereby streamlining the quoting process for complex customer scenarios. Reference = Salesforce documentation on CPQ and quoting best practices outlines the process of creating Master quotes and utilizing groups to manage complex quoting scenarios, such as quotes for customers with multiple sites: https://help.salesforce.com/articleView?id=cpq_quotes.htm&type=5

NEW QUESTION # 34
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

• A. Check available field service time slots for the week.
• B. See a list of all service and work types available in the system.
• C. Accurately confirm and verify customer details.
• D. Confirm customer entitlements for field service appointments.

Answer: C,D

NEW QUESTION # 35
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org.
which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values:
Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

• A. A picklist attribute can be configured and associated to the base object type.
• B. A Velocity Picklist can be configured and related to Produc12 object
• C. A picklist attribute can be configured and associated to each product individual

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