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MB-230 Valid Exam Practice - New MB-230 Dumps Ppt

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q294-Q299):

NEW QUESTION # 294
You are a Dynamics 365 system administrator.
The customer service desk needs to be able to apply service level agreements (SLAs) on demand to customers that do not have SLAs.
You need to determine how SLAs on demand can be assigned.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Assign SLAs manually to records.
B. Create a new SLA for each case that does not have a customer SLA.
C. Automatically apply SLAs to records based on business logic.
D. Use an existing customer SLA and change the conditions after assigning the SLA to the customer record.
E. Go into the SLA configuration and assign it to a customer.

Answer: A,C

Explanation:
Explanation
Apply SLAs on demand.
With the enhancements made to SLAs, you can now apply SLAs to records manually. You can also automatically apply SLAs to records based on your business logic by using workflows or custom plug-ins.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

NEW QUESTION # 295
You view the interactive dashboard in the Microsoft Dynamics 365 Customer Service Hub.

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 296
You are a Dynamics 365 for Customer Service administrator.
You need to implement queues to manage cases.
Which queue types should you use? To answer, drag the appropriate queue types to the correct scenarios. Each queue type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queuesmanage-activities-cases

NEW QUESTION # 297
You use Dynamics 365 for Customer Service administrator. You plan to create Voice of the Customer surveys.
You need to determine which survey question feature is needed to complete the design of the survey.
Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advancedsurvey

NEW QUESTION # 298
You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?

A. Create an iFrame URL. Copy the HTML code to an iFrame in your website.
B. Create the website. Add the URL to the Dynamics 365 site in your website.
C. Add the iFrame URL to your website.
D. Create your Dynamics 365 portal. Display the Voice of the Customer page from within the main website page.
E. Create a webpage on the website. Add the URL to link the Voice of the Customer questions from Dynamics 365.

Answer: A

Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey

NEW QUESTION # 299
......

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MB-230 Valid Exam Practice - New MB-230 Dumps Ppt

2025 MB-230 Valid Exam Practice - Latest Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant - New MB-230 Dumps Ppt

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q294-Q299):

Microsoft MB-230 exam Dumps [2025] to Achieve Higher Results

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Paul Smith Paul Smith

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MB-230 Valid Exam Practice - New MB-230 Dumps Ppt

2025 MB-230 Valid Exam Practice - Latest Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant - New MB-230 Dumps Ppt

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q294-Q299):

Microsoft MB-230 exam Dumps [2025] to Achieve Higher Results

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