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Free PDF Quiz Microsoft - MB-280 - Microsoft Dynamics 365 Customer Experience Analyst Newest Valid Test Blueprint

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q105-Q110):

NEW QUESTION # 105
A company created a new table named Locations.
The sales team needs your help to make the Locations table visible in the Sales Hub. What should you do?

A. Create a Location Sub Area.
B. Add Location to the App Designer.
C. Create a Location Group.
D. Add Location as an Area.

Answer: B

Explanation:
* To make a new table, like Locations, visible within the Sales Hub, you need to add it to the App Designer. This involves updating the Sales Hub app module to include the Locations table as a new entity that users can access.
* By adding the table in the App Designer, you ensure it becomes part of the navigation and is available within the Sales Hub application.

NEW QUESTION # 106
You are running Dynamics 365 Sales for a pharmaceutical company. The hospitals are set up as accounts. The nurses are set up as contacts under each hospital name.
A nurse works for HospitalA and HospitalB part time. You add the nurse as a contact for Hospital A. You realize you can add the nurse as a contact to only one hospital.
You need to ensure that the nurse is associated with both hospitals in the system.
What should you do?

A. Create business units for HospitalA and HospitalB. Open the contact record for the nurse and assign it to a user in HospitalB.
B. Open the HospitalB record and assign the nurse to a task activity.
C. Open the contact record for the nurse and create a connection to HospitalB.
D. Create an access team that has the nurse as owner. Open the HospitalA account record and assign it to the new team account. Repeat this process for HospitalB.

Answer: C

Explanation:
In Dynamics 365 Sales, a Contact can only have one parent Account by default. Since the nurse works for both HospitalA and HospitalB, you need to associate the nurse with the second hospital without changing the primary account. The best way to achieve this is by creating a connection between the nurse's contact record and HospitalB.
Connections in Dataverse allow you to relate records without changing ownership or structure. You can define a connection role, such as "Works for," to indicate the nurse's relationship with HospitalB while maintaining the existing link with HospitalA.

NEW QUESTION # 107
Hotspot Question
You are working a list of leads in Dynamics 365 Sales.
You have a custom security role that contains the following privileges:
- create and edit user-level privileges on the lead and note entities.
- business unit-level append, append to, and assign privileges on the
lead and note entities.
- organization-level share privileges on the lead and note entities.
You need to perform the following actions on leads:
- add notes to leads.
- assign leads to other users.
How should you manage leads? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Add notes to leads - "Leads owned by you only"
The role has user-level create and edit privileges on the lead and note entities, meaning the user can only create and edit records that they personally own.
Assign leads to other users - "Leads owned by your business unit and its child business units only" The role has business unit-level assign privileges, which allows the user to assign leads within their own business unit and its child business units but not across the entire organization.

NEW QUESTION # 108
The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.
The sales leader asked you to configure the ability to use suggested contacts.
Which three users can you use as a rule for suggesting contacts? Each correct answer presents a complete solution. (Choose three.) NOTE: Each correct selection is worth one point.

A. The Last Modified By of the initiating record.
B. The user assigned as your manager on your system user record.
C. The system user who updated a timeline activity on the initiating record.
D. The Record Owner of the initiating record.
E. The Record Owner of your linked business unit.
F. The Created By of the initiating record.

Answer: B,D,F

Explanation:
When configuring suggested contacts for a new connected chat in Dynamics 365, the following user roles can be utilized as rules for suggesting contacts:
The user assigned as your manager on your system user record: This is a logical option, as it allows the system to suggest contacts that are in the user's direct reporting line.
The Record Owner of the initiating record: This user is directly associated with the record being discussed or worked on, making it relevant for suggestions.
The Created By of the initiating record: The creator of the record may also have pertinent insights or context about the record, making them a suitable candidate for suggestion.

NEW QUESTION # 109
Hotspot Question
A company sells telephones. The company has a list of telephone colors that customers can choose.
For one month, the company wants to sell a red phone at a special price.
You need to set up the red phone for the sales team.
How should you configure the product and price list items? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Allow the sales team to select the red phone - Create a red telephone product.
Since the company offers different telephone colors, a new product must be created for the red phone rather than modifying an existing product. This ensures it can be selected separately in the system.
Allow the sales team to select special pricing for the red phone - Create a price list item for the red phone product.
To offer a special price for the red phone, a separate price list item should be created specifically for this product. This ensures that the special price applies only to the red phone without affecting other telephone products.

NEW QUESTION # 110
......

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Alan Ford Alan Ford

Biography

Free PDF Quiz Microsoft - MB-280 - Microsoft Dynamics 365 Customer Experience Analyst Newest Valid Test Blueprint

Valid MB-280 Test Vce, MB-280 Valid Exam Format

Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q105-Q110):

MB-280 Exam Torrent & MB-280 Study Materials & MB-280 Actual Exam

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Alan Ford Alan Ford

Biography

Free PDF Quiz Microsoft - MB-280 - Microsoft Dynamics 365 Customer Experience Analyst Newest Valid Test Blueprint

Valid MB-280 Test Vce, MB-280 Valid Exam Format

Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q105-Q110):

MB-280 Exam Torrent & MB-280 Study Materials & MB-280 Actual Exam

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